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F.A.Q

F.A.Q

Where do you ship to? -  The Canna Collective Seed Bank ships orders world wide. (please check local laws on seeds )


How long will my order take to arrive ? -

Once an order is placed, it will be processed . Depending on your location, you can expect to receive your order within ( if in the UK ) 1 -2 days  If you are in the E.U, it will be 4-7  business days.( 7-15 days rest of the world ) ( approx )

How do I order seeds? - Browse our site, add the items to your basket and when ready, proceed to check out. Simply follow the easy check out instructions. If you do not wish to use the site to make a purchase, you can contact us or you simply print out a online order form . or write your order on a piece of paper and mail it in to us at the canna collective seed bank including payment. Make sure to include the following information:

* Your name or alias or order id 
* Item Name and Quantity or order no 
* Amount due (each) and Total if more than one pack .etc .
* Shipping charge ( free tracked shipping at the moment ) 
* Delivery address  / Contact Info 


Please send your orders to:

T.C.C >>>   ( The Canna Collective )

Mr D Ahmed

4 Towngreen

Earlsheaton

Dewsbury

West Yorkshire 

WF12 8BW
United Kingdom

***If you're sending cash as payment, we strongly recommend you use a trackable mailing service like Royal Mail , Parcel Force , Fed Ex or UPS. etc It will give you peace of being able to track your payment all the way to our offices  for speedy shipping  

What happens if my order is lost?

We guarantee to help all our customers no matter what happens we will try to come to a arrangement  and locate or track the payment / order 

Why haven't I gotten a reply to my email?

We strive to answer each and all as fast as we can but due to our ever so growing seed bank we have a huge volume of Email's  every single day. around the clock  If you contact us regarding an order and don't / didnt  get a reply within 1 business day (not including Sunday), please allow for time differences in european countries . in any case we will do our upmost best to help in any way and how we can .  please dont email us asking about seed germination as we will no reply 

 

Can I pay with my credit card?

YES !! All credit card transactions will show up very discreetly on your statement.  all credit card payments are 100% secure and taken on our 3D secure systeme to ensure saftey .  pleas ensure to entre correct info on all credit card payments ie . post code / zip code  please ensure you input all correct info as failure todo so will result in a decline . . 


I don't want to use my credit card to pay, how else can I pay?

1. Bank Transfer 

 

2. Cash. Please avoid sending coins, and please always send cash payment with a tracking number. 

 

3. UK Postal Order / 

Orders will be processed within 24 hours of receiving payment, 


How do you send your seeds?

ALL our orders are packed nice and  discrete, crush-proof, plain packages worldwide. Tracked FREE yes free .. ( offer to change soon ) 

 

we are about to offer a new super stealth shipping option at a extra cost but will keep this as low as possible 


 

 

How do i know my order has been sent out / shipped ? 
 

Once we recieve and process your order we will automatically update the status of your order on our online shop please check your emails / junk mail for your order update . track no will be in the update .. if for some we dont get a track number out to you we may be extremely busy and will update you as soon as time allows us to do so. . 

 

Do You Ship in Breeder Packs  ?


Yes all our seeds are sent in their original breeder packs. 

 

for any other shop ?s please feel free to contact the seed bank admin or sales team  ..  

 

Thanks for Shopping with the Canna Collective Seed Bank